Frequently Asked Questions

Everything you need to know about shopping with Timbren.

What is Timbren's shipping policy?

We offer free standard shipping on all orders over $75. For orders below this amount, a flat rate of $7.95 applies. Most orders are processed within 24-48 hours and delivered within 3-5 business days.

How can I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Simply visit our online portal to generate a prepaid return label.

What payment methods do you accept?

Timbren accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we vet all our manufacturing partners for fair labor practices.

How do I find the right size?

Detailed size guides are available on every product page. We recommend measuring yourself and comparing it to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.

Can I track my order in real-time?

Once your order ships, you will receive an email confirmation containing your tracking number and a link to follow your package's journey directly to your doorstep.